Progressive
businesses implement the best softwarefor contractors but are the users ready for the change in their
infrastructure. The change can impact your business in many ways. To make the
most of an ERP software, user training is essential.
Let’s discuss
about the need for ERP and the importance of user training for ERP-powered
businesses.
Changing the work culture with
automation
An ERP
implementation doesn’t take place in an organisation without a reason. The
business leaders in a company identify the inefficiencies in their workflow
which affects the organisation in many ways.
·
The manual processes or semi-automated processes are
unable to solve customer issues and business challenges on time.
·
The talent of the human workforce is getting wasted
with manual processes such as data entry that can be automated to a great
extent.
·
The workload is leading to increasing stress levels
across the organisation.
·
Conflicts arise when documents and approvals are not
moving ahead in the process as required. Errors in documents are leading to
more problems.
·
The errors due to inefficiencies lead to allocation of
additional cost and time for solving the problems.
To transform
the chaotic work culture and processes, the decision-makers put an ERP in
place. The ERP is supposed to solve and take care of most of the problems
mentioned earlier.
But what
happens when the users don’t know how to use the ERP to its maximum potential.
The desired efficiency will not be achieved. It is as simple as giving a
smartphone to someone who doesn’t know how to use it.
The struggle
to utilise a new technology without adequate training leads to an unwelcoming
response to accepting an advanced technology in the workplace.
The solution
for optimised use of an ERP platform is to integrate not just the technology
but also the people and the processes. This approach will ensure a smooth flow
of information across teams and elimination of earlier processes in a
systematic manner.
Introducing ERP to your teams
Implementation
of an ERP is performed in phases. Based on the user feedback, the features are
fine-tuned for the organisation. An ERP service provider gives an organisation
all the ERP related documentation. But how many people are going to read every
page of the document?
If you are
giving ERP for project-based business to
your teams, it is your responsibility to explain the features of the ERP to
your team members. Here is what will happen if you do not provide user
training:
·
Your employees who are not tech-savvy will continue
using the old processes.
·
Forcing your teams to use the new processes will lead
to change management issues such as the employee leaving the job or you might
just turn your organisation into an unhappy workplace.
So, the
bottom line is to improve your business performance by supporting your employees
with the digital transformation. Give your employees an opportunity to
understand the benefits of the changes you are bringing in to your business.
Why training becomes important?
Reputed ERP
software companies such as OMNI ERP provide end-user training to their software
users. The key aspects of an end-user training programme are:
·
How to use the software for various actions?
·
What are the benefits of the software?
·
Solving the queries related to the usage of the
software.
·
Hands-on training to use the software at work.
To avoid any
sudden surprises, the end-user training should be ideally offered to employees
before the ERP goes live in the organisation.
Different types of user training
Some of the
best practices for conducting ERP training in the organisation are given below:
·
Blended Training
This type of
training includes online training modules as well as offline sessions.
·
Hands-on Training
Here, the users
gethands-on experience to use the ERP software. Experts answer queries about
the software in these sessions.
·
Role-based Training
Not all software
features are valuable to every team member. Therefore, role-based training is
effective for specific teams who handle specific functions. For example, the
Finance team receives training on features relevant to their day-to-day
activities.
Benefits of user training
User
certification gives your business the advantage of having high-skilled employees
in using your ERP infrastructure. Here are some other benefits:
·
Employees will accept the change more happily if they
realise the benefit of growing in the organisation with better skills.
·
Training helps users to deal with the fear of using
technology. Your employees will become tech-savvy and will be more comfortable
to adapt to change in processes.
·
The integration of technology with people and
processes will be easier. Users will gain awareness of how the new technology
is going to reduce their workload with smarter processes.
--
OMNI ERP is a
high-performance platform that is considered among the
best ERP software for contractors. India’s
reputed construction companies are already using the flexible modules and user
training services offered with OMNI.
User training
is provided by the makers of OMNI ERP along with certifications for ERP users.
To know more,
contact __________
Comments
Post a Comment